Terms of Conditions
Last updated: 4-Apr-2026
These Terms & Conditions govern your use of Virza services.
1. Services
We provide gas and heating services across London, including:
- Boiler repairs
- Boiler installation and replacement
- Central heating repairs
- Gas safety checks and CP12 certificates
- Emergency gas and boiler services
2. Availability
- 24/7 emergency gas services available
- Fast response times depending on location and demand
3. Pricing & Payment
- Transparent, fixed pricing where applicable
- Quotes provided before work begins
- Payment due upon completion unless agreed otherwise
- Additional work requires customer approval
4. Safety Compliance
All work is carried out by Gas Safe registered engineers in compliance with UK safety regulations.
5. Cancellations
- Customers must notify us as soon as possible if cancelling
- Late cancellations may incur a fee
6. Customer Responsibilities
You agree to:
- Provide accurate information
- Ensure safe access to the property
- Report any gas smells or safety concerns immediately
7. Guarantees
- All work is backed by a workmanship guarantee
- Guarantee excludes misuse or third-party interference
8. Liability
- We are fully insured and Gas Safe registered
- We are not liable for:
- Pre-existing faults
- Indirect damages
- Delays beyond our control
9. Emergency Work
In emergency situations, immediate work may be carried out to ensure safety and prevent hazards.
10. Governing Law
These Terms are governed by the laws of England and Wales.